WP Engine justifies their high monthly charges by using servers that are finely tuned for WordPress and employing WordPress experts to run them and assist customers. It results in smooth-as-butter site setup and super-quick problem solving if errors arise.
Other features from WP Engine include automated daily backups, one-click restore points, 100% uptime guarantee, and lastly, hacker cleanup guarantee, all features that aim to make our lives easier. I encountered a few snags, and I have mixed feelings about them, such as the lack of email hosting. WP Engine Gmail can be unprofessional especially if you’re running a business.
Also, there isn’t any live chat system or phone support. I had to deal with them via email, and as excellent as the support staff maybe, they’re not available 24/7. Some may find this disturbing, but considering how reliable the servers are and how most of the problems are automatically resolved for you, I found that 24/7 support isn’t a necessity.